Politique d’expédition

Shipping Policy For Paw Prestige Pet Store

Effective Date: 3^rd May, 2025 

Last Updated: May 2025

 

        At Paw Prestige Pet Store, we are committed to delivering high-quality products directly to your door, no matter where you are in the world. Our goal is to ensure a smooth, fast, and reliable shipping experience. Please review our detailed shipping policy below.

 

Order Processing Time:

·         Orders are processed within 1-5 business days after you place your order.

·         During peak seasons or sales events, processing may take a bit longer, but we will notify you if there are any significant delays.

 

Global Shipping Availability:

We offer worldwide shipping to almost every country. Below are the estimated delivery times based on your location:

 

Region United States United Kingdom Canada Australia Europe Other Countries

Estimated Delivery Time 7–15 business days 7–15 business days 7–15 business days 7–15 business days 8–18 business days(varies)  10–20+ business days

 

Note: Delivery times can vary depending on customs processing and unforeseen factors such as weather delays. Please be patient if delivery times are extended.

 

Order Tracking:

·         Once your order is shipped, you will receive an email with tracking details.

·         You can track your order through the tracking number provided. It may take 3-5 business days for tracking information to update in the carrier's system.

·         If you haven’t received a tracking number within 5 business days, please contact us.

 

Shipping Methods:

·         Standard Shipping: Typically takes 10–20 business days depending on your location.

·         Express Shipping: Available for select regions and usually delivers in 7–12 business days. Additional shipping charges apply.

 

Incorrect Shipping Address:

·         Please ensure your shipping address is correct before placing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

·         If your package is returned to us due to a delivery failure caused by an incorrect address, we will charge an additional fee to reship it.

 

Customs, Duties, and Taxes:

·         International orders may be subject to customs duties, taxes, and other fees depending on your country’s import regulations.

·         These fees are the responsibility of the customer and are collected by the carrier at the time of delivery.

 

Note: We are not responsible for customs delays or additional charges imposed by your country's customs office.

Order Modifications and Cancellations

·         Order Cancellations: You may cancel your order within 24 hours of placing it. After 24 hours, your order will be processed and shipped.

·         Order Modifications: Unfortunately, once an order has been processed and shipped, we are unable to modify or cancel it.

 

Customer Support:

If you have any questions regarding shipping, delivery, or tracking, please feel free to reach out to our customer service team at our Contact Us page.

 

Delivery Issues (Non-Delivery / Lost Packages)

·         If your order hasn't been delivered within the estimated timeframe, please contact us immediately.

·         Our Dropshipping Model Team handles most of the shipping for us, and we will work with them to resolve any issues related to delivery delays, lost packages, or non-delivery.

 

Important: If your tracking shows "delivered" but you did not receive the package, please contact your local postal service and confirm the delivery status. We may require a non-delivery certification from your postal office in such cases.

Returns & Exchanges:

·         Due to the nature of our dropshipping model, we do not accept physical returns. If you are not satisfied with your purchase, please reach out to our support team, and we’ll do our best to resolve the issue.

·         If the product arrives damaged or is incorrect, please contact us within 30 days for a full refund or replacement.

 

Addressing Issues and Delays:

·         Occasionally, shipping may be delayed due to customs checks, weather, or other external factors. We ask for your patience and understanding, and we will do everything we can to ensure your order reaches you as quickly as possible.

·         If a product you ordered is out of stock or discontinued, we will notify you and offer a suitable alternative, a refund.

 

Payment & Shipping Costs:

·         Shipping fees are calculated at checkout based on your order total and delivery location.

·         Any additional charges (such as customs fees) will be billed separately by the local carrier.

 

Need More Info?

If you have any additional questions, concerns, or specific shipping requests, please do not hesitate to reach out to our support team Using the Contact Form

 

Note: We work closely with trusted third-party fulfillment partners to ensure fast, secure, and efficient delivery. Our policies are designed to reflect their terms and timelines for your peace of mind.