Politique de remboursement

Refund Policy For Paw Prestige Pet Store

 

Effective Date: 3^rd May, 2025 

Last Updated: May 2025

 

At Paw Prestige Pet Store, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. Please review our detailed refund and return policy below.

 

Refund for Shipped Orders:

Order Delays

If an order is delayed beyond 60 days from the original shipping date (or 45 days for U.S. orders), Our trusted third-party fulfillment partners offers either:

    

·         A refund for the order.

·         A resend of the product at their expense.

 

Delivered Orders:

·         Refunds or replacements will not be processed if the tracking info shows the order has been delivered.

·         If you didn’t receive the package, we may require a non-delivery certification from the local post office to process a refund or replacement.

 

Damaged Products:

·         If your item arrives damaged, please contact us within 30 days of delivery.

·         We will provide either:

·         A full refund or

·         A replacement of the damaged product.

·         Please provide photo or video evidence of the damage when requesting a refund or replacement.

 

Incorrect or Missing Products:

·         If you receive an incorrect or missing item, please notify us within 30 days.

·         We will process a full refund or replacement, but we require photo or video evidence of the incorrect or missing item to validate the claim.

 

Order Cancellations:

You can cancel your order before it is processed and shipped from the warehouse. After the order has been processed and shipped, we can no longer cancel it.

 

Return Policy

·         We do not accept Physical returns for items, as we fulfill orders directly through our dropshipping suppliers.

·         In cases of damaged or incorrect items, please refer to our refund policy for steps on how to request a refund or replacement.

 

How to Request a Refund

·         If you believe you are eligible for a refund based on the above conditions, please contact us with the following details:

·         Order number

·         Reason for the refund (e.g., damaged item, incorrect product, etc.)

·         Supporting evidence (photo/video) for damaged or incorrect products.

 

Important Notes

·         Refunds will be processed back to the original payment method.

·         Please allow up to 10–15 business days for processing your refund.

·         Refunds or replacements are issued only after the claim has been validated.

 

If you have any further questions, please feel free to reach out to our support team via our contact us page.

 

Note: We work closely with trusted third-party fulfillment partners to ensure fast, secure, and efficient delivery. Our policies are designed to reflect their terms and timelines for your peace of mind.